Refund policy

Refund Policy

At Yemeni Corner, your satisfaction matters to us. While we strive to deliver the highest quality products, we understand that issues can occur. Please review our return and refund policy below to learn how we can help resolve them:

1. Eligibility for Returns & Refunds

20-Day Return Window
You may request a return or refund within 20 days of receiving your order. Requests made after this period will not be accepted unless required by law.

Condition of Products
Items must be returned in their original, unopened, and unused condition.
If an item has been opened or used, returns will only be accepted if the product is faulty, damaged, unsafe, or unfit for its intended purpose.

Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us as soon as possible. We may request clear photographic evidence to assist with assessment.

Product Not as Described
If the product you receive is significantly different from its description, you may be eligible for a refund or replacement.

Food Products (Honey & Dates)
Due to health and safety regulations, we cannot accept returns of opened or consumed food products unless they are faulty, contaminated, damaged in transit, or unfit for consumption.

Example (Honey):
If a jar of honey arrives leaking, damaged, contaminated, or spoiled due to a fault, you are eligible for a refund or replacement.
Natural characteristics such as crystallisation, colour variation, or texture changes are normal for pure honey and are not considered faults.

2. Refund Process

Approved refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.

Partial refunds may be issued where the item does not meet return conditions or has been returned in a condition different from when supplied.

3. Exchanges

We will replace items that are faulty, damaged, or incorrect, subject to availability. Please contact us with your order details to arrange an exchange.

4. Return Shipping

  • Faulty, damaged, or incorrect items: Return shipping costs will be covered by Yemeni Corner.

  • Change of mind: Return shipping costs are the responsibility of the customer.

5. How to Request a Return or Refund

To initiate a return or refund, please:

  1. Contact us at yemenicornerau@gmail.com within 20 days of receiving your order

  2. Provide your order number, a description of the issue, and photos where applicable

  3. Follow the return instructions provided by our customer service team

Items returned without prior approval may not be accepted.

6. Special Circumstances

Lost Packages
If your order is lost during transit, please contact us so we can investigate and arrange a replacement or refund where appropriate.